by I.B. Al-amin | Apr 23, 2023 | BPO, Call Center Solutions, Customer Experience
As businesses grow, so do their customer service needs. If not all, most accounts that are handled by OBPO expand their business. We don’t want to take full credit, but companies that have been with us for more than 5 years have been scaling up their business....
by I.B. Al-amin | Apr 6, 2023 | BPO, Business, Call Center Solutions, Healthcare BPO
As the healthcare industry continues to evolve, healthcare providers are facing an increasing number of challenges, including rising costs, changing regulations, and a growing need for advanced technology. To overcome these challenges and improve the quality of...
by I.B. Al-amin | Mar 7, 2023 | BPO, Business, Call Center Solutions
As a small business owner, providing top-notch customer service is crucial to success. One way to achieve this is by utilizing call center services. These services can help you manage customer inquiries, provide technical support, and generate sales leads. In this...
by admin | Feb 20, 2023 | Blogs, Call Center Solutions
The State of the Call Center Companies in the Philippines After Covid-19 Call Center Companies had a hard time with the Covid-19 pandemic and 3 years have passed since the World Health Organization persuaded all the countries to participate in curbing the effects of...
by Contributor | Nov 28, 2020 | BPO, Call Center Solutions
Regardless of what business you operate, managing the phone lines and running it in-house can be costly, especially for small and medium businesses with very few assets and limited resources. With inbound call center solutions, however, enterprises can outsource their...
by Contributor | Nov 26, 2020 | Call Center Solutions
Inbound contact center is the central point where customer interactions across various channels are done. Contact centers are also referred to as an e-contact center or customer interaction center. Contact centers’ primary goal is to assist customers with...