by I.B. Al-amin | Oct 24, 2023 | Blogs, BPO, Business, Healthcare BPO, Human Resource
In today’s fast-paced business landscape, call centers play a pivotal role in customer service. However, the high demands of the job can lead to burnout among call center employees, impacting their well-being and overall productivity. Burnout can happen to...
by I.B. Al-amin | Oct 7, 2023 | Blogs, BPO, Business, Call Center Solutions, Customer Experience, Data Management, Digital Marketing
The landscape of call centers is undergoing a remarkable transformation thanks to artificial intelligence (AI). In this article, we will delve into the AI revolution that is reshaping the call center industry. From improving customer experiences to optimizing...
by I.B. Al-amin | Jul 28, 2023 | Blogs, BPO, Business, Call Center Solutions, Customer Experience, Lead Generation, Order Taking
In today’s fast-paced business world, the call center industry plays a pivotal role in customer service, sales, and support. This article aims to delve into the multifaceted dynamics of the call center industry, shedding light on its evolution, current trends,...
by I.B. Al-amin | Apr 17, 2023 | Blogs, BPO, Business, Customer Experience
Dealing with difficult customers can be a frustrating experience, but it’s an essential part of any business. Whether it’s a rude comment, an angry complaint, or a flat-out rejection, every business owner will encounter a difficult customer at some point....
by I.B. Al-amin | Feb 24, 2023 | Blogs, BPO, Business, Customer Experience
Here at OBPO Managed Services, we pride ourselves on how we train our leaders. We wouldn’t be in business for more than 20 years if we did not invest in our people. We understand how important it is for our employees to receive the proper training. Hence, we...
by admin | Feb 20, 2023 | Blogs, Call Center Solutions
The State of the Call Center Companies in the Philippines After Covid-19 Call Center Companies had a hard time with the Covid-19 pandemic and 3 years have passed since the World Health Organization persuaded all the countries to participate in curbing the effects of...