Disaster response tackles operations intended for humanitarian safety utilizing the various community resources – from transportation, medical providers, structural engineers, and ambulance dispatchers. Hospitals inherently have an equally critical role in the larger picture of risk management; it is the foreground of medical care. In disaster mitigation, every department portrays a part that connects one to…
Digitalization is at the height of its popularity in today’s era. Now more than ever, consumers rely heavily on e-commerce sites or mobile applications to search for products, access service information and make purchases. This is why an e-commerce business must have creative, trustworthy, and up-to-date product information as a means to inform, educate, and…
It is through the customers’ payment that a fully functional e-commerce website operates. Your e-commerce business revolves around selling and getting paid, so you have to accommodate different payment methods. There are a lot of payment options that customers prefer to pay online. Your payment gateway has to be a priority to anticipate their chosen…
Inbound call center service is the process of engaging with your customer and turning them into your loyal advocates. By solving their issues and complaints, you help them achieve satisfaction using your service or product and maximize them to become the growth engine for your success. By giving your customers reliable customer support and consistently gathering…
For some organizations, customer service is not one of their key competencies, which could be a real problem. Revenue of these organizations can drastically plummet without warning if they fail to build excellent customer support. Because let’s be honest, customers define the business’ success and failure. Fortunately, the rise of e-commerce businesses has introduced an…
Community lockdowns have been pressed since the COVID-19 pandemic hit the country. This has resulted in a massive economic downfall due to hiring freeze and temporary layoffs. 10% unemployment rate just hit in July 2020 because of such lockdowns. This has forced companies to let their employees work from home and even announced hiatus. The…
In these modern times, entrepreneurs are aware of the many advantages call center services can offer to their businesses. Companies in different industries, especially those that are already established, have developed a customer service department. However, some companies couldn’t create a reliable in-house customer department. That is why, it’s so important to outsource to a top third-party…
Every e-commerce business manages some customer retention process to invite more customers and expand customers either by size or by improving repeat purchases. Keep in mind that customer retention is a result of customer satisfaction. Customer retention strategies focus on two primary methods: To keep customers satisfied before a competitor product takes them from you,…
A marketing strategy that practices consistent and multi-dimensional product experience for the customers is called Integrated Marketing Strategy, which also means consistent messaging across all platforms. This kind of marketing strategy helps an e-commerce brand to build consistency across all platforms or channels and encourage customers to engage with the brand. To implement this strategy,…
Multi-channel arrangements or marketing is the practice of an e-commerce business interacting with its customers using indirect and direct communication channels. These include websites, newsletters, direct mail, email, and mobile. Multi-channel e-commerce means selling of products and services in more than one channel online. Multi-channel marketing is important for the simple reason that you…