Experience OBPO

Affordable and Quality Outsourcing Solutions

Customized for Greater Scalability

Our ServicesGet a Quote

Experience our Journey

Began as a startup by our founder James Rick Stinson way back in 2004, OBPO is now in partnership with our CEO Alice Ledesma-Bautista. It is now a leading provider of managed call center services and back-office support for small to mid-sized businesses in the US, Canada, UK, Australia, and Asia Pacific. 

From Metro Manila to Metro Cebu, OBPO has now expanded in the booming and most livable city in the Philippines: Metro Iloilo — to tap into a talent pool filled with great potential to better provide our partners with their recruitment needs.

Choose OBPO as your outsourcing partner! Take us with you as you grow your company and together we can soar to business success.

Our Mission

Enable client’s success through high-value service and superior performance.

We are passionate about creating sustainable solutions that provide word-class customer experience and maximum profitability, positively impacting the lives of our workforce, clients, partners, shareholders, and the community.

Our Vision

Be the Epitome of Outsourcing!

Be the #1 company that comes to mind when clients think about outsourcing by leading in ensuring our clients with strategic expansion and reasonable return of their investment.

Experience Quality Managed Services

We have a dedicated recruitment team that specializes in finding top-notch managers and agents suited for your project needs.

 Experience Our Commitment To Quality

In addition to the team and call center services we offer, we go beyond our tasks by ensuring that OBPO as a company is beneficial to every client through our value-added services:

Business Analysis

Our business analysis value-added service will help you determine what you truly need and what you don’t. Our analysis can pinpoint what you need to focus on in order to reach your objectives.  

CRM Design and function

We work on database CRM, we integrate the CRM in our dialer and design and intuitive user interface that help representatives in their call and daily work process.

Quality assurance 

Our Quality Associates ensure that your team adhere to the quality standards that drive client satisfaction all the time. 

24/7 Customer and technical support

We have a team that supports your operations 24/7 real-time phone, live chat, and email support. Our technical team performs critical troubleshooting for all the reported issues giving our customers a better experience with fast resolutions. 

Experience OBPO in Competitive Industries

Experience our Culture

We cater to clients around the globe. With different time zones, we have a 24/7 work setting. To preserve our energetic and vibrant environment, we built our offices with lively interiors and conducive spaces. OBPO also offers world class channels to de-stress employees and motivate them such as organizing events and Yoga or Zumba classes to help our agents improve their mental and physical capacity.

We ensure that every employee is given equal opportunity for growth in every sphere of learning for them to deliver the expected result and performance. Promoting a performance and result driven environment while acknowledging that our employees are not machines and should be treated as human beings, OBPO cultivates a blended culture of both professionalism and friendliness.

Be a part of the OBPO Family!