inbound call center solutions

5 Best Inbound Call Center Services for Small and Medium Enterprises

Regardless of what business you operate, managing the phone lines and running it in-house can be costly, especially for small and medium businesses with very few assets and limited resources. With inbound call center solutions, however, enterprises can outsource their customer service transparently and competitively. There are call center services that provide every service you can think…

Customer Retention Programs

What Are Customer Retention Programs

Every e-commerce business manages some customer retention process to invite more customers and expand customers either by size or by improving repeat purchases. Keep in mind that customer retention is a result of customer satisfaction. Customer retention strategies focus on two primary methods: To keep customers satisfied before a competitor product takes them from you,…

Multi Channel Arrangements

What Are Multi-Channel Arrangements

Multi-channel arrangements or marketing is the practice of an e-commerce business interacting with its customers using indirect and direct communication channels. These include websites, newsletters, direct mail, email, and mobile. Multi-channel e-commerce means selling of products and services in more than one channel online.    Multi-channel marketing is important for the simple reason that you…

why work in bpo companies

Why Work in BPO Companies

The Business Process Outsourcing (BPO) industry in the Philippines has often been dubbed as a “sunshine industry”. More aptly, it is a “sunrise industry”—a business sector on infancy that shows the promise of rapid growth and expansion. The burgeoning BPO industry, shared services (SS) companies included, has provided millions of job openings on its own.…