Business Process Outsourcing Resources

Top 10 Call Center Companies in the Philippines (2022 List)

Community lockdowns have been pressed since the COVID-19 pandemic hit the country. This has resulted in a massive economic downfall due to hiring freeze and temporary layoffs. 10% unemployment rate just hit in July 2020 because of such lockdowns. This has forced...

5 Best Inbound Call Center Services for Small and Medium Enterprises

Regardless of what business you operate, managing the phone lines and running it in-house can be costly, especially for small and medium businesses with very few assets and limited resources. With inbound call center solutions, however, enterprises can outsource their...

A Simple Guide to Inbound Contact Center

  Inbound contact center is the central point where customer interactions across various channels are done. Contact centers are also referred to as an e-contact center or customer interaction center. Contact centers' primary goal is to assist customers with...

Inbound Vs. Outbound: What Are the Differences?

At its core, the customer service for big and small enterprises are traditional call centers. When customers reach out to a business on the phone for support, the call center is where they land. Business representatives typically manage from a call center, calling a...

How to Win Customers Over the Phone

A marketing strategy that invites potential customers to your website rather than outwardly promoting your brand is what you call inbound marketing. Taking prospects to your website will keep them accustomed and updated to your products and other offers. Through...

ORDER TAKING SERVICE: HOW TO INCREASE YOUR SALES

Businesses consider time as the prominent facet of progress. A company will lose more if they do not maximize the time they have in hand. When taking an order over the phone, most often than not, customers reach out to you unguarded and on a tight schedule. A...

Keys To An Effective Customer Service Inbound Processes

Inbound call center service is the process of engaging with your customer and turning them into your loyal advocates. By solving their issues and complaints, you help them achieve satisfaction using your service or product and maximize them to become the growth engine...

Customer Service Inbound Processes: A Step by Step Guide

For some organizations, customer service is not one of their key competencies, which could be a real problem. Revenue of these organizations can drastically plummet without warning if they fail to build excellent customer support. Because let’s be honest, customers...

Hiring Call Centers in the Philippines (A Step-by-Step Guide)

In these modern times, entrepreneurs are aware of the many advantages call center services can offer to their businesses. Companies in different industries, especially those that are already established, have developed a customer service department. However, some...