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Awards and Testimonials

bluewhale research outstanding award plaque

“Partnering with OBPO has been a great experience and one of the better decisions we’ve made. We view our team at OBPO as an extension of our US team and a part of our family. I would highly recommend OBPO.”

Tony Mandarano

CEO and Founder, ZampleBox

“I appreciate your company’s professionalism! Everyone at your call center has been a class act..I wish the other companies I have been dealing with had your degree of follow-through and professionalism”

Mark Loftis

CEO, LJM Health Group

“Thank you very much! We are happy that your center can answer all our outsourcing requirements and we will be glad to sign the contract!”

Gabi Hamilton

Operations, Spetz

“Outbounders, is an integral part of our organization’s progress and process. Their professionalism is top-notch, and their willingness to assist in whatever way is unparalleled”

Tamra Jones

General Counsel, GAR Disability Advocates

“Your company’s business proposal looks quite professional and includes everything I need in a BPO Service. I would like to work with you to build up to a strong LAUNCH!”

Mark Large

Managing Director, GO Property Maintenance

“Thank you for the plan and proposal – very detailed and IMPRESSIVE!”

Betty Ho

President, Sunjoy Group

Supporting Remote Teams: Strategies for Call Center Success

Remote Teams in Call Centers| In the dynamic landscape of modern workplaces, the concept of remote team support has gained unprecedented importance. As organizations navigate through this paradigm shift, implementing effective strategies becomes paramount for the...

Nurturing a Healthy Work Environment: Strategies for Call Center Burnout Prevention

In today's fast-paced business landscape, call centers play a pivotal role in customer service. However, the high demands of the job can lead to burnout among call center employees, impacting their well-being and overall productivity. Burnout can happen to anyone and...

First Call Resolution – FCR in Call Centers

In the fast-paced world of customer service, the term "First Call Resolution" (FCR) holds paramount importance. FCR refers to the ability of a call center to address and resolve customer issues in a single interaction, without the need for further follow-ups. Let's...

The Impact of Call Centers on E-commerce Customer Support

Call Centers and E-commerce: Unlocking Seamless Customer Interactions In the ever-evolving landscape of e-commerce, providing exceptional customer support is a game-changer. Elevating your customer support strategy goes beyond automated responses; it's about creating...

Call Center vs Helpdesk: Which Is Right for You?

Call Center or Helpdesk? In today's fast-paced business landscape, customer support is paramount. Whether you're running a small startup or managing a large corporation, providing excellent customer service is essential for maintaining a positive reputation and...

AI Revolution in Call Centers: What You Need to Know

The landscape of call centers is undergoing a remarkable transformation thanks to artificial intelligence (AI). In this article, we will delve into the AI revolution that is reshaping the call center industry. From improving customer experiences to optimizing...

Multilingual Call Center Support Services: Enhancing Customer Satisfaction

In today's globalized world, businesses are reaching customers across borders, and effective communication is paramount. This is where Multilingual Call Center Support Services come into play. These services offer a lifeline for companies seeking to bridge language...

VoIP for Call Centers: Revolutionizing Communication

In the rapidly evolving landscape of customer service, communication is the cornerstone of success for call centers. As businesses strive to provide exceptional support, they are constantly exploring innovative technologies to enhance their operations. One such...

Ensuring GDPR Compliance in Call Centers: A Comprehensive Guide

Building Trust with GDPR Compliance In today's data-driven world, ensuring GDPR compliance in call centers is not just a regulatory necessity; it's a crucial step towards building trust with your customers. The General Data Protection Regulation (GDPR) sets strict...

Developing Strong Call Center Leadership: A Guide to Success

In today's fast-paced business landscape, call centers play a pivotal role in maintaining customer satisfaction and driving business growth. To ensure the smooth functioning of a call center, having strong leadership is essential. In this article, we will explore the...