More consumers now shop online, whether from a mobile device or a computer. As they continue to frequent online stores, e-commerce retailers have to develop a compelling customer strategy to leave them wanting to shop more. Instead of doing the standard reactive customer service practices – waiting for customers to reach out – e-commerce businesses…
Outsourcing your e-commerce customer service is an essential step for businesses to rise to a higher scalability level. Companies worldwide are eyeing offshore customer support services in the Philippines because of agents with a high English proficiency level and an in-depth understanding of Western culture. Furthermore, Filipinos are regarded to provide quality service and excellent work ethic.…
E-commerce has surprisingly flourished despite the Covid-19 crisis leaving the global economy beyond repair. If it does get back to its feet, it will take a long time. According to Digital Commerce 360, since the beginning of the pandemic, there’s a 36% increase in consumers shopping online, compared to 28% pre-pandemic. Although the market continues…
The global health crisis has sped up the growth of e-commerce stores at an unprecedented rate. In 2020 alone, e-commerce is expected to increase by 20%. The idea of launching an e-commerce business can be exciting, but like brick and mortar stores, there are many factors to consider. E-commerce business requires a whole lot of…
With the innovation of e-commerce platforms, building a website today no longer requires anyone a coding degree. Choosing a software company that will do the technical aspects of it is a necessity. You have to assign a tool that can take care of the business’s technicality so you can focus your attention on building your…
Digitalization is at the height of its popularity in today’s era. Now more than ever, consumers rely heavily on e-commerce sites or mobile applications to search for products, access service information and make purchases. This is why an e-commerce business must have creative, trustworthy, and up-to-date product information as a means to inform, educate, and…
It is through the customers’ payment that a fully functional e-commerce website operates. Your e-commerce business revolves around selling and getting paid, so you have to accommodate different payment methods. There are a lot of payment options that customers prefer to pay online. Your payment gateway has to be a priority to anticipate their chosen…
The growth of e-commerce nowadays is undeniably fast. E-commerce runs 24/7, and this only means consumers can purchase products whenever and wherever they want. With the advent of technology, going to the store is no longer the best option. Why would people go out of their way to shop when they can just do it…
The rise of e-commerce business challenges the state of traditional commerce. With efficient and flexible services, the e-commerce business produces lucrative deals and a higher sales level than conventional and physical companies. The successful development of e-commerce business stems from the mobile applications’ accessibility that caters to online shopping and e-commerce customer support services. Hence,…
Every e-commerce business manages some customer retention process to invite more customers and expand customers either by size or by improving repeat purchases. Keep in mind that customer retention is a result of customer satisfaction. Customer retention strategies focus on two primary methods: To keep customers satisfied before a competitor product takes them from you,…