Call center in philippines

Hiring Call Centers in the Philippines (A Step-by-Step Guide)

In these modern times, entrepreneurs are aware of the many advantages call center services can offer to their businesses. Companies in different industries, especially those that are already established, have developed a customer service department. However, some companies couldn’t create a reliable in-house customer department. That is why, it’s so important to outsource to a top third-party…

Customer Retention Programs

What Are Customer Retention Programs

Every e-commerce business manages some customer retention process to invite more customers and expand customers either by size or by improving repeat purchases. Keep in mind that customer retention is a result of customer satisfaction. Customer retention strategies focus on two primary methods: To keep customers satisfied before a competitor product takes them from you,…

Integrated Marketing Strategy

What Are Integrated Promotional Campaigns

A marketing strategy that practices consistent and multi-dimensional product experience for the customers is called Integrated Marketing Strategy, which also means consistent messaging across all platforms. This kind of marketing strategy helps an e-commerce brand to build consistency across all platforms or channels and encourage customers to engage with the brand. To implement this strategy,…

Multi Channel Arrangements

What Are Multi-Channel Arrangements

Multi-channel arrangements or marketing is the practice of an e-commerce business interacting with its customers using indirect and direct communication channels. These include websites, newsletters, direct mail, email, and mobile. Multi-channel e-commerce means selling of products and services in more than one channel online.    Multi-channel marketing is important for the simple reason that you…

e commerce support services

Benefits of e-Commerce Support Services

e-Commerce is the fate of the money, nothing more, nothing less. And, how does e-commerce support services help businesses thrive? Through reducing overhead costs — time, money, manpower, and equipment; increasing proficiency and productivity through excellent human resource/staffing skills, by offering professional technical support and increasing the return on investment (ROI) of your organization. Outsourcing…

why work in bpo companies

Why Work in BPO Companies

The Business Process Outsourcing (BPO) industry in the Philippines has often been dubbed as a “sunshine industry”. More aptly, it is a “sunrise industry”—a business sector on infancy that shows the promise of rapid growth and expansion. The burgeoning BPO industry, shared services (SS) companies included, has provided millions of job openings on its own.…