by I.B. Al-amin | Sep 6, 2023 | BPO, Business, Call Center Solutions, Customer Experience, Digital Marketing, Uncategorized
Omnichannel strategies in Call Centers? In the dynamic world of customer service, mastering omnichannel call center strategies is the key to staying ahead of the competition. In this comprehensive guide, we will delve deep into the art of seamlessly integrating...
by I.B. Al-amin | Jul 28, 2023 | Blogs, BPO, Business, Call Center Solutions, Customer Experience, Lead Generation, Order Taking
In today’s fast-paced business world, the call center industry plays a pivotal role in customer service, sales, and support. This article aims to delve into the multifaceted dynamics of the call center industry, shedding light on its evolution, current trends,...
by I.B. Al-amin | Apr 24, 2023 | After Sales, Call Center Solutions, Customer Experience, e-Commerce, Uncategorized
You must be here because you’re planning on outsourcing your customer service for your e-commerce business. As a call center company, it is no doubt that you should go with the plan but let us make you understand how important such a decision is. E-Commerce:...
by I.B. Al-amin | Apr 17, 2023 | Blogs, BPO, Business, Customer Experience
Dealing with difficult customers can be a frustrating experience, but it’s an essential part of any business. Whether it’s a rude comment, an angry complaint, or a flat-out rejection, every business owner will encounter a difficult customer at some point....
by I.B. Al-amin | Apr 7, 2023 | BPO, e-Commerce, Lead Generation, Telemarketing
As a business owner, you are always looking for ways to increase your sales and grow your company. One effective way to achieve these goals is through telemarketing. However, running an in-house telemarketing team can be a challenge. This is where outsourcing can be a...