by I.B. Al-amin | Apr 24, 2023 | After Sales, Call Center Solutions, Customer Experience, e-Commerce, Uncategorized
You must be here because you’re planning on outsourcing your customer service for your e-commerce business. As a call center company, it is no doubt that you should go with the plan but let us make you understand how important such a decision is. E-Commerce:...
by I.B. Al-amin | Apr 23, 2023 | BPO, Call Center Solutions, Customer Experience
As businesses grow, so do their customer service needs. If not all, most accounts that are handled by OBPO expand their business. We don’t want to take full credit, but companies that have been with us for more than 5 years have been scaling up their business....
by I.B. Al-amin | Apr 17, 2023 | Blogs, BPO, Business, Customer Experience
Dealing with difficult customers can be a frustrating experience, but it’s an essential part of any business. Whether it’s a rude comment, an angry complaint, or a flat-out rejection, every business owner will encounter a difficult customer at some point....
by I.B. Al-amin | Mar 24, 2023 | BPO, Customer Experience, Digital Marketing, Lead Generation
In today’s world, digital marketing is the backbone of any successful online business. It is an essential part of the marketing mix that helps businesses reach their target audience, increase brand awareness, and generate leads. However, with so many digital...
by I.B. Al-amin | Feb 24, 2023 | Blogs, BPO, Business, Customer Experience
Here at OBPO Managed Services, we pride ourselves on how we train our leaders. We wouldn’t be in business for more than 20 years if we did not invest in our people. We understand how important it is for our employees to receive the proper training. Hence, we...
by I.B. Al-amin | Mar 18, 2023 | BPO, Business, Customer Experience
Consider the last time you had a truly wonderful customer experience, and jot down your emotions. Do the same thing as the last time you had a bad client encounter. Customer experience has become a crucial element in today’s business landscape. Customers are the...