80% of Outsourced Projects Fail, here’s the 20% you could save yours!
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Focus on Dedicated Results – Do not depend your results to performance-based agents. Invest on dedicated staff, train them well, give them feedback, set a glide path and you can expect increasingly consistent performance results.
- Choose Teamwork that Works – Look at the company’s core values. If it compliments yours, then it would save time to adjust to team’s culture. You can easily align your goals.
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Effective Retention Programs – Speak with at least two of the agents you pick at a random, and ask about their experience with the company. Happy and satisfied employees make up high level retention.
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Transparency on Quality – Get access to real time team reporting, live calls monitoring, daily call analytics and even agents computer screenshots.
- Speed in Hiring –  Unless you really need to start big right away, try to start a campaign with at least 3 agents to experience their Turn Around Time. Once they can handle hiring the small teams systematically, you already have an idea of the whole hiring picture.
- Flexible Team Options – Participate in the Final Selection process. Outsourcing has a lot to do with picking your own staff according to your own company standards and qualifications.
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Outbound
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- Average of 180 to 200 outbound calls a day
- Unlimited VOIP Credits to US and Canada
- Long distance calls subject to lowest per minute VOIP costs without mark up
- 0% drop calls
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Inbound
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- Meeting AHT requirements
- Reduced Abandon Rates
- Highly customer oriented staff
- 99.8% Uptime
- In-house Workforce
- Call Quality Analysis
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Web Support
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- Live Operators and Live WebChat
- Powered by SnapEngage
- E-mail Handling & Ticketing
- Easily integrated systems
- Grammar and customer service oriented staff
- Easily integrated systems and processes
- Specialist and Inhouse Workforce
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EXECUTIVE TEAM
James Rick Stinson
Chairman & CEO, Outbounders LLC & Partners
Alice Grace Ledesma-Bautista
President & CEO, Outbounders Managed Solutions
Jason Hubley
Chief Strategy Officer, Outbounders LLC & Partners
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